Orders & Product Information

Orders

I just placed an order and would like to add to it. Is this possible?

Unfortunately, we can’t add items to an order once it has been placed. However, if your order hasn’t already been shipped, please contact hey@percup.com so we can cancel your existing order and issue a refund. Then you can place a new order.

 

Can I cancel my order?

Orders can't be cancelled after they have been dispatched. We aim to dispatch orders within 24 hours of being confirmed so if you need to place a cancellation request, please contact hey@percup.com as soon as possible.

 

The contact details on my order are incorrect. How can I update this?

Please contact our customer care team as soon as possible at hey@percup.com and they’ll be able to help.

 

I’ve not received an order confirmation or dispatch email. What should I do?

Drop our customer care team a message at hey@percup.com with your order number if you have it, or information about your order and they will get back to you within 12 hours.

 

I received an incorrect item. What should I do?

Sorry about that! Send a message to hey@percup.com with an image of the incorrect item you’ve received and information about the product you ordered. They will make sure you receive the correct item as soon as possible.

 

My order never arrived. What should I do?

Please contact hey@percup.com and we’ll reach out to the carrier.

 

Products

Where are your products sourced from?

We search the world to discover premium, independent and speciality beverage brands that are leading the way in the caffeinated beverage market. You’ll find products from all over the world on PERCUP.

 

How do you decide which brands to work with?

We’ve got a thirst for quality which is why we only source the highest quality tea, coffee and matcha from brands that we trust and believe in. Our expert taste testing team reviews and vets every product we sell on PERCUP to ensure they live up to our standards.

 

Where can I find the ingredient information for each product?

Please visit the specific product page on our website where you’ll find the full ingredient list.

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